The call is answered straight away, day or night.
It understands what the caller needs, in their own words and language.
It looks up the booking or account and makes the change.
Calls that need a person go to your team with a short summary.
Voice & Chatbots
Voice and chat assistants that answer customers.
We build assistants that handle phone calls and chat messages in natural language, answer common questions, complete simple tasks and pass the rest to your staff with full context.
What you get
01Calls answered at any hourRoutine phone enquiries handled without waiting in a queue for an agent.
02One assistant, many channelsThe same answers on phone, website chat, WhatsApp and other messaging apps.
03Clean handoverComplex cases go to a person with a summary, so customers do not repeat themselves.
How we deliver
Four stages, each ending with something you can see and review before the next one starts.
01
Listen
We review real calls and chats to find the questions and tasks worth automating first.
02
Script
We design conversation flows, handover rules and the voice and tone of the assistant.
03
Connect
We build the assistant and link it to your phone system, channels and business data.
04
Tune
We review conversations after launch and adjust answers where callers get stuck.
What we buildOur voice and chat capabilities
Phone voice assistants
Assistants that answer calls, understand what callers need and respond in a natural voice.
Discuss thisSpeech to text
Accurate transcripts of calls and meetings, ready for search, notes or compliance records.
Discuss thisText to speech
Clear, natural voices for menus, announcements and assistant replies, in a tone you choose.
Discuss thisCall centre automation
Call routing, identity checks, booking changes and order status handled automatically.
Discuss thisMultilingual voice
Assistants that speak and understand several languages, including local accents.
Discuss thisChat across channels
Chat assistants for websites, apps, WhatsApp, Telegram and other messaging platforms.
Discuss thisCall summaries and insights
Automatic summaries, follow-up actions and trends drawn from recorded conversations.
Discuss thisSystem connections
Links to your CRM, booking or order systems so the assistant can look up and update records.
Discuss thisCallAxa
Appointments from call campaigns were booked by hand, and managers could not easily see which campaigns produced results.
Selected work · CallAxaAnimated illustration
AI-powered customer engagement platform
What we built
- Books appointments during the call
- Runs automated customer calls
- Records each call with a transcript and summary
What it changed
Managers compare campaigns on real call outcomes and adjust scripts and follow-up emails with tested variations.
Also delivered: Clara, a German-language voice agent that answers calls and books appointments; Ringly.io, an AI phone agent for online stores.
Delivered by Hoki and its engineering partners. Product and client names belong to their owners.
Discuss a similar projectFrom the Hoki portfolio
The technology we build with
We pick tools around your existing systems, your team and how the product will be run.
Speech
OpenAI WhisperDeepgramGoogle Speech-to-TextAzure SpeechElevenLabsAmazon Polly
Telephony and channels
TwilioVonageAmazon ConnectAsteriskWhatsApp Business APITelegram
Conversation and data
OpenAIAnthropic ClaudeRasaLangChainPythonRedis
Where this applies
The same engineering, shaped by the rules and realities of each sector.
Healthcare
Appointment booking, reminders and answers to common patient questions by phone.
Financial services
Balance queries, card blocking and identity checks before transfer to an agent.
Retail and e-commerce
Order tracking, returns and product questions over chat and messaging apps.
Logistics and supply chain
Delivery status, rescheduling and driver queries handled by voice or chat.
Energy and utilities
Outage reports, meter readings and billing questions during peak call periods.
Public sector and education
Answers on services, applications and enrolment in several languages.
Frequently asked questions
Will callers know they are speaking to an assistant?
We recommend the assistant says so at the start. Being clear builds trust, and callers can always ask for a person. We design the handover so that request is easy and quick.
Can it work with our current phone system?
In most cases, yes. We connect to common cloud phone platforms and many on-premise systems. We check your setup during discovery and explain any changes needed.
Which languages can it handle?
Most major languages are well supported, and many regional languages work well too. We test with real recordings from your callers before launch, so you can judge quality for yourself.
How do you protect call recordings?
We agree storage, retention and access rules with you before launch. Recordings and transcripts can stay in your own cloud account, and personal details can be masked in transcripts.
Another question? Email hello@hoki.co
Let your assistant take the routine calls
Share a sample of your common calls or chats. We will show which ones an assistant could handle well.
Start a project
Tell us what you want to build.
Share a few details about your voice and chat project. We will reply with questions and a suggested next step.
- What problem you want solved
- What you already have in place
- Any timing or budget you are working to
Start a project
Tell us what you want to build
A few details help us bring the right people to the first call.
Thank you.
Your enquiry is with our team. Here is what happens next.
1We read your enquiry and bring in the people best placed to help.
2We reply by email to arrange a call at a time that suits you.
3On the call, we agree a clear next step, with scope and cost.