Documents, records, manuals and notes are linked together.
Knowledge links to the assets, products and cases it covers.
Questions get plain answers that show where they came from.
New fixes and decisions are added for the next person.
Knowledge Intelligence
Answers from your documents, records and experts.
Knowledge Intelligence connects your documents, records, manuals and the experience of your people, and links them to the assets, products and cases they cover, so answers come with sources.
What you get
01Answers with sourcesQuestions get plain answers that show the document or record they came from.
02Linked to the businessKnowledge is tied to the assets, products, customers and cases it covers.
03Experience keptFixes and decisions are recorded so they are not lost when people move on.
How we deliver
Four stages, each ending with something you can see and review before the next one starts.
01
Gather
Identify the documents, records, manuals and notes that hold the knowledge you need.
02
Connect
Link them to the systems and the assets, products or cases they describe.
03
Answer
Staff ask questions in plain language and get answers with their sources.
04
Grow
New fixes and decisions are added, so the next person starts from more.
What we buildOur knowledge Intelligence capabilities
Documents and records connected
Links documents, policies, records and manuals held across different systems.
Discuss thisAnswers with sources
Answers questions in plain language and shows where each answer came from.
Discuss thisLinked to assets and cases
Connects knowledge to the products, assets, customers and cases it relates to.
Discuss thisExpertise captured
Records how experienced staff solved past problems, as context for others.
Discuss thisPolicies at hand
Brings the relevant policy into each decision, so checks use current rules.
Discuss thisAccess by role
People see only the documents and records their role allows.
Discuss thisA recurring pump fault and the fix nobody wrote down
A pump keeps developing the same fault. The fix exists, but it is split between an old manual, a past work order and one senior engineer's notes.
ExampleAnimated illustration
A first phase could cover
We agree scope with you before work starts. For this kind of request, a first phase usually covers:
- Connect manuals, past work orders and engineer notes to each pump's record
- Answer questions such as what fixed this last time, with the sources shown
- Add each new fix to the asset history so it is there for the next crew
A typical project, described to show the shape of the work. It is not a specific client.
Scope something similarFrom the Hoki portfolio
The technology we build with
We pick tools around your existing systems, your team and how the product will be run.
Connects to
DocumentsEmail and messagingPoliciesRecords systemsMaintenanceCRM
Runs on
Your cloudOn-premiseEdgeOn-premise appliances
Works with models from
Frontier modelsOpen modelsSpecialised modelsModels hosted in your environment
Where this applies
The same engineering, shaped by the rules and realities of each sector.
Energy and utilities
Linking manuals and past repairs to each asset for field crews.
Manufacturing
Giving line staff answers from procedures, specifications and past fixes.
Healthcare
Helping staff find the current procedure or policy, with its source.
Financial services
Bringing the relevant policy and client history into each review.
Public sector and education
Answering staff questions from policies, guidance and past cases.
Logistics and supply chain
Linking contracts, customs documents and procedures to each shipment.
Frequently asked questions
How is this different from a search box?
It does more than find documents. It links knowledge to the assets, products, customers and cases it covers, and answers in plain language with the sources shown.
Will people see documents they should not?
No. It respects the access rules of the systems it connects to, and each person sees only what their role allows.
Can it capture what experienced staff know?
Yes. Fixes, decisions and their outcomes are recorded as they happen, so experience stays in the business and informs the next person who faces the same problem.
What happens to answers that are wrong?
Every answer shows its source, so people can check it. Where a source is out of date, it can be corrected so later answers improve.
Another question? Email hello@hoki.co
Put your knowledge to work
Start with one area, such as maintenance or policies, and the documents already behind it.
Start a project
Tell us what you want to build.
Share a few details about your knowledge Intelligence project. We will reply with questions and a suggested next step.
- What problem you want solved
- What you already have in place
- Any timing or budget you are working to
Start a project
Tell us what you want to build
A few details help us bring the right people to the first call.
Thank you.
Your enquiry is with our team. Here is what happens next.
1We read your enquiry and bring in the people best placed to help.
2We reply by email to arrange a call at a time that suits you.
3On the call, we agree a clear next step, with scope and cost.
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