An AI agent is software that follows a goal through several steps, using your existing tools along the way. We build agents that do the legwork and ask your staff to approve what matters.
A supplier email or customer request lands in the inbox.
The agent checks stock, records and documents across your systems.
It drafts the order, reply or update, following your rules.
Important actions wait for a person to approve before they go out.
Four stages, each ending with something you can see and review before the next one starts.
We follow the task as your staff do it today and mark where judgement is needed.
We agree which actions the agent may take, which need approval and which are off limits.
We build the agent, connect it to your tools and test it on past cases.
It starts with close review, and gains more freedom only as results prove reliable.
Agents that move work through steps such as checking, updating and filing records.
Discuss thisAgents that gather information from documents and websites and write a short report.
Discuss thisAgents that match invoices, chase missing paperwork and prepare entries for review.
Discuss thisAgents that resolve routine requests, such as refunds or address changes, within set rules.
Discuss thisSecure links to your email, CRM, ERP and internal software so agents can act on them.
Discuss thisRules on what an agent may do alone, what needs sign-off and what it must never do.
Discuss thisSeveral agents with separate roles that hand work to each other on larger tasks.
Discuss thisDashboards showing what agents did, where they failed and what each run cost.
Discuss thisA sales campaign involves research, writing, sending and scheduling, usually spread across several tools and people.
One campaign runs from a single instruction, with every step recorded for the sales team to review.
Delivered by Hoki and its engineering partners. Product and client names belong to their owners.
Discuss a similar projectWe pick tools around your existing systems, your team and how the product will be run.
The same engineering, shaped by the rules and realities of each sector.
Gathering documents for account opening and preparing cases for compliance review.
Booking shipments, chasing documents and updating customers on delays.
Updating listings, handling routine refunds and checking stock against orders.
Raising purchase requests, scheduling maintenance tasks and compiling shift reports.
Preparing referral paperwork and checking insurance details before appointments.
Sorting applications, checking for missing items and drafting replies for officers.
Agents work within limits we agree with you. They can only use the tools and data you allow, and actions such as payments, orders or customer messages can require a person to approve them first. Every step is logged.
Usually, yes. Agents connect through the same routes other software uses, such as APIs, email or shared folders. Where a system has no such route, we discuss options during discovery.
We recommend it. One well-defined task lets you see results, build trust in the agent and learn what to automate next, without a large first commitment.
We can monitor the agent, review failed runs, update it when your tools or rules change and add new tasks over time. The level of support is agreed with you up front.
Another question? Email hello@hoki.co
Describe a routine task your team repeats each week. We will tell you honestly whether an agent suits it.
Share a few details about your AI agents project. We will reply with questions and a suggested next step.
A few details help us bring the right people to the first call.
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