On your website, in your app or on WhatsApp.
Only from your approved help articles and policies.
A clear answer, with links to the source where useful.
The full chat passes to your team with no repeat questions.
Chatbot Development
Chatbots that answer questions from your own content.
We build text chat assistants for your website, apps, messaging channels and internal teams. They answer from your approved information and pass the conversation to a person when needed.
What you get
01Accurate answersReplies drawn from your own documents and policies, not guesswork from the internet.
02On your channelsWebsite, app, WhatsApp, Telegram, LINE, Slack or Microsoft Teams.
03Human handoverConversations passed to your staff with full context when the bot reaches its limit.
How we deliver
Four stages, each ending with something you can see and review before the next one starts.
01
Gather
Collect common questions, approved answers and the documents the bot will rely on.
02
Design
Plan conversation flows, tone, limits and when the bot hands over to a person.
03
Connect
Link the bot to your content, channels and systems, then test it with real questions.
04
Improve
Review live conversations, fill gaps in the content and tune replies over time.
What we buildOur chatbots capabilities
Website chat assistants
Chat on your website that answers product, service and policy questions at any hour.
Discuss thisIn-app assistants
Chat inside your web or mobile app to guide users through tasks and settings.
Discuss thisCustomer support bots
Handling common requests such as order status, bookings and returns.
Discuss thisInternal helpdesk bots
Answering staff questions on HR, IT and procedures in Slack or Teams.
Discuss thisMessaging channel bots
Chatbots on WhatsApp, Telegram and LINE, where many customers already message you.
Discuss thisKnowledge-base answers
Connecting the bot to your documents and FAQs so answers stay current.
Discuss thisHuman handover
Passing the chat and its history to a live agent in your existing support tool.
Discuss thisReview and improvement
Reviewing conversations to find unanswered questions and fix weak replies.
Discuss thisVoxr.ai
Enterprise teams needed sales and support conversations handled automatically, including the tasks that follow them.
Selected work · Voxr.aiAnimated illustration
Enterprise conversational AI platform
What we built
- Automates sales and support conversations by voice and chat
- Follows a conversation over several turns
- Carries out tasks inside the client's business systems
Also delivered: Chatley.ai, a B2B platform on which service and content businesses create their own AI agents.
Delivered by Hoki and its engineering partners. Product and client names belong to their owners.
Discuss a similar projectFrom the Hoki portfolio
The technology we build with
We pick tools around your existing systems, your team and how the product will be run.
Language models
OpenAI APIAnthropic APIAzure OpenAILlamaMistral
Retrieval and logic
LangChainLlamaIndexpgvectorPineconeRasaPython
Channels and support tools
WhatsApp Business PlatformTelegram Bot APILINE Messaging APISlackMicrosoft TeamsZendesk
Where this applies
The same engineering, shaped by the rules and realities of each sector.
Retail and e-commerce
Order tracking, product questions and returns handled in chat at any hour.
Financial services
Answers on products and account procedures, with handover for anything sensitive.
Healthcare
Opening hours, services and booking requests, with medical questions passed to staff.
Logistics and supply chain
Shipment status and delivery rescheduling through WhatsApp or the website.
Public sector and education
Answers on applications, fees and schedules for citizens, students and parents.
Energy and utilities
Billing questions, outage updates and service requests through messaging channels.
Frequently asked questions
How do you stop the bot giving wrong answers?
The bot answers from your approved content rather than general knowledge, and is told to say when it does not know. We test it against real questions before launch and review conversations afterwards to correct weak answers.
Can it hand over to our staff?
Yes. When a question is outside its scope, or a customer asks for a person, the chat passes to your team in your support tool or inbox, along with the conversation so far.
Is customer data kept private?
We design the bot to collect only what it needs, control where conversations are stored and follow applicable data protection laws such as PDPA. Model providers and hosting are chosen with your privacy requirements in mind.
Can we start with one channel?
Yes, and it is usually the best approach. Start on the channel where most questions arrive, prove it works, then add other channels using the same content and logic.
Another question? Email hello@hoki.co
Answering the same questions every day?
Send us your most common customer or staff questions and we will show how a chatbot could handle them.
Start a project
Tell us what you want to build.
Share a few details about your chatbots project. We will reply with questions and a suggested next step.
- What problem you want solved
- What you already have in place
- Any timing or budget you are working to
Start a project
Tell us what you want to build
A few details help us bring the right people to the first call.
Thank you.
Your enquiry is with our team. Here is what happens next.
1We read your enquiry and bring in the people best placed to help.
2We reply by email to arrange a call at a time that suits you.
3On the call, we agree a clear next step, with scope and cost.
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