Hoki Digital Group — Privacy Policy
Last Updated: 1 January 2025
1. Overview
Hoki Digital Pte. Ltd. and its group of businesses (“Hoki Digital Group,” “we,” “our,” “us”) value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:
- Visit or use hoki.co or any related services;
- Engage with us for software, hardware, embedded systems, or digital solutions;
- Provide information via support, contact forms, or events.
2. Information We May Collect
We may collect and process:
- Information you provide directly: Name, email, phone, company details, project requirements, support queries.
- Correspondence records: Emails and messages exchanged during interactions.
- Usage and behavioral data: Which pages you visit, how you navigate our services, device/browser data.
- Technical and device data: Operating system, hardware/software versions, IP address, geolocation—for troubleshooting and analytics.
- Marketing and preference data: Opt-in preferences, newsletter or promotional interests.
- Surveys and promotions: Participation details or responses.
- Third-party data: If authorized, data from services like social logins or profiling tools.
3. How We Use Your Personal Data
We process data to:
- Deliver and manage the products or services you’ve requested.
- Process support requests, deliverables, or project-related communications.
- Improve and personalize our offerings, website, and marketing.
- Send service updates or administrative notices.
- Conduct internal analytics or compliance checks.
- Comply with legal or regulatory obligations
4. Disclosure of Personal Data
We may share your data with:
- Within Hoki Digital Group – for cross-functional support and service delivery.
- Service providers – such as cloud hosts, analytics tools, or support platforms.
- Legal or regulatory bodies – when required by law or for protection of rights.
- Business transfers – in scenarios such as acquisitions or reorganizations, with proper safeguards.
5. Cross-Border Transfers
Your data may be transferred outside Singapore. In such cases, we ensure adequate protections, such as contractual agreements or other safeguards, to maintain privacy and security.
6. Data Retention & Security
- Retention: We retain personal data only as long as necessary—for support, services, or legal obligations. When no longer needed, data is securely deleted or anonymized.
- Security: We implement appropriate technical and organizational measures to protect your data—e.g., encryption, access controls, and staff training.
7. Children’s Privacy
Our services are not directed at children under 13. If we become aware of data collected from a child, we will delete it promptly.
8. Your Rights
You can:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing.
- Object to processing based on legitimate interests.
- Request a portable copy of your data in a common format.
9. Your Privacy Choices
You may opt out of marketing communications at any time.
You can manage your cookie preferences through our Cookies Policy or your browser settings.
10. Updates to This Policy
We may update this Privacy Policy occasionally. The latest version will be posted on hoki.co with a revised “Last Updated” date. If changes materially affect your rights, we will notify you by email or website notice.
11. Contact Us
If you have questions about this policy, your rights, or privacy preferences, please contact:A122
Email: legal@hoki.co
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