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Operations Intelligence

Spot exceptions early and plan the response.

Operations Intelligence follows your processes, resources, schedules and assets, picks up exceptions as they happen, and prepares a response within the limits you set.

Discuss your requirementsSee an example

Arrivals, delays or faults that break the normal pattern.

Staff, beds, crews, parts and schedules are checked together.

Options are weighed against targets, budget and policy.

Approved changes reach rosters, schedules and teams.

What you get
01Exceptions raised earlyDelays, faults and surges that break the normal pattern are raised as they start.
02Resources checked togetherStaff, equipment, parts and schedules are checked in one place.
03Responses ready to approveA recommended plan arrives with its reasons, ready for the right person.

How we deliver

Four stages, each ending with something you can see and review before the next one starts.

01

Map

Agree the process, the targets that matter and the systems that hold its data.

02

Connect

Link scheduling, maintenance, ERP and sensor data, starting read-only.

03

Respond

Exceptions are raised with a recommended plan, sent to the right approver.

04

Improve

Outcomes are measured against targets and used to inform the next response.

An afternoon surge in emergency arrivals

A hospital's emergency arrivals are running above normal this afternoon, no overflow beds are open and the waiting-time target is at risk.

ExampleAnimated illustration
EMERGENCY ARRIVALSNo overflow beds open2 nurses on callTheatre 3 ends earlyRECOMMENDEDOpen overflow wardand call in 2 nursesAPPROVEDTeams alertedby the duty manager

A first phase could cover

We agree scope with you before work starts. For this kind of request, a first phase usually covers:

  • Link patient flow, bed management, rostering and theatre schedules into one case
  • Recommend opening the overflow ward and calling in on-call nurses, with reasons
  • Send the plan to the duty manager, then alert teams once it is approved

A typical project, described to show the shape of the work. It is not a specific client.

Scope something similar

The technology we build with

We pick tools around your existing systems, your team and how the product will be run.

Connects to
ERPScheduling and rosteringMaintenanceField serviceSensors and IoTEmail and messaging
Runs on
Your cloudOn-premiseEdgeOn-premise appliances
Works with models from
Frontier modelsOpen modelsSpecialised modelsModels hosted in your environment

Where this applies

The same engineering, shaped by the rules and realities of each sector.

Healthcare

Matching beds, staff and theatre time to patient arrivals as they change.

Energy and utilities

Planning repairs from sensor data before a fault turns into an outage.

Manufacturing

Tracing late orders back to suppliers, parts and production lines.

Logistics and supply chain

Raising late shipments early and suggesting another route or carrier.

Media and broadcast

Checking stream and playout capacity before a large live event.

Public sector and education

Matching staff, rooms and services to demand as it shifts.

Frequently asked questions

Will it change our schedules on its own?

Only if you allow it for that process. Many teams start with recommendations that a manager approves. Routine changes can later run within agreed limits.

Does it work with our maintenance and rostering systems?

It connects to the systems you already use through APIs, connectors and event streams. Nothing has to be replaced to get started.

Can it use sensor data?

Yes. It can read sensors, devices and equipment data alongside your business systems, so asset condition is seen with the schedules and contracts that depend on it.

How do we measure whether it helps?

Each use case is measured against how the process runs today, using the targets you already track. Expansion is based on those results.

Another question? Email hello@hoki.co

Start with one operational problem

Bring a process where delays or surges cost you most, and we will plan the first phase around it.

Discuss your project
Start a project

Tell us what you want to build.

Share a few details about your operations Intelligence project. We will reply with questions and a suggested next step.

  1. What problem you want solved
  2. What you already have in place
  3. Any timing or budget you are working to
Start a project

Tell us what you want to build

A few details help us bring the right people to the first call.

What do you need help with?
Where are you today?
Prefer email? hello@hoki.co

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